Sent 17 May, 2014.
Dear State Senator Espaillat,
I’m writing to ask you to make the improvement in access to good-quality broadband Internet services a priority in your work and in your campaign for Congress.
I live at 804 West 180th St. in Washington Heights. I have very few choices as far as broadband Internet service: Time Warner Cable, and Verizon FiOS. TWC claims to offer either 15Mb/s or 20Mb/s, depending on your plan; but they guarantee no specific minimum. I have their 20Mb/s service but the average download speed I achieve is around 1Mb/s. Which is to say, I’m paying for 19Mb/s that I don’t get. (I’ve called TWC to ask if they can guarantee a higher floor for extra cost, and they won’t.)